Shipping and Return Policy | MySalamat.us
At MySalamat.us, we are committed to delivering your order as quickly and efficiently as possible.
Please review our shipping details below:
Processing Time:
Orders are typically processed within 1–3 business days (Monday through Friday, excluding holidays).
Shipping Methods:
We offer a variety of delivery options to best suit your needs:
Standard Shipping: $11.99 — Delivery in 3–10 business days (includes 2–3 days for preparation)
Basic Priority: $24.50 — Delivery in 6–8 business days (includes 1–2 days for preparation with tracking)
Enhanced Priority: $59.99 — Delivery in 4–6 business days (faster preparation and shipping with tracking)
Express: $118.95 — Delivery in 2–4 business days (expedited handling and shipping)
Rush & Insured: $195.00 — Delivery in 1–3 business days (fastest service with full insurance and premium support)
Local Same-Day Delivery: $250.00 — Same-day delivery if you order by 12 PM (available in select areas)
Shipping Rates:
Shipping rates are based on your selected delivery method and will be calculated at checkout.
Tracking:
Once your order ships, you will receive an email with a tracking number to monitor your delivery.
Shipping Areas:
We currently ship within the United States only.
(International shipping coming soon!)
Important Notes:
Please ensure your shipping address is accurate. We are not responsible for orders lost due to incorrect address information.
Delivery times are estimates and may be affected by carrier delays, weather conditions, or other factors beyond our control.
Non-Returnable Policy
At MySalamat.us, your satisfaction is very important to us. However, due to the sensitive and perishable nature of our herbal supplements and wellness products, all sales are final. We are unable to accept returns or exchanges.
If your order arrives damaged, incorrect, or incomplete, please contact us within 2 business days of receiving your package.
Kindly email us at mysalamatus@gmail.com with:
Your order number
A brief description of the issue
A clear photo of the product and packaging
We will review your case promptly and work with you to find a fair resolution.
Thank you for understanding and supporting our commitment to product quality and safety.
Need Assistance?
Our team is happy to assist you, we speak both Farsi and English to better support all of your concerns and questions.
If you have any questions about your order, shipping options, or policies, feel free to contact us at
mysalamatus@gmail.com or click HERE.